Candy AI features › Contact
Contact Candy AAI Hub
Response window: two to four working days.
Two people maintain the feature notes on this site. There is no contact form here on purpose, because a mailbox we actually read beats a form that files messages somewhere nobody opens. Write to the address that matches your reason and the subject line will route it correctly.
- Corrections and pricing updates editorial@candy-aai.com — use this if a price, a token cost or a feature description on this site is out of date. Include the page and, if you can, a screenshot of the current screen on the platform.
- Rights, trademarks and takedowns notices@candy-aai.com — name the exact URL and the material in question. We remove disputed material while we check it, rather than after.
- Review submissions editorial@candy-aai.com — reader reviews are edited for length only. Tell us your billing term and how long you have used the platform; we do not publish email addresses.
- Everything else hello@candy-aai.com — general questions about the site, its scope, or how we test features.
What we cannot do
This is the part worth reading before you write. Candy AAI Hub is not the Candy AI platform and has no access to it on your behalf. That means we cannot:
- look up, change, pause or close your Candy AI account;
- issue a refund, reverse a renewal charge or add tokens to a balance;
- restore deleted conversations, characters or generated media;
- lift a moderation decision or appeal a flagged request;
- tell you what a specific charge on your bank statement was for.
All five of those belong to the platform's own support channel. Cancellation in particular is self-service: open Settings in your account and select Unsubscribe, which stops the next renewal while leaving your access live until the current period ends. The refund rules, including the 24-hour request window, are summarised in the plans and billing section.
How we check what we publish
Feature descriptions here are written from the platform's own public screens, help pages and checkout flow, re-checked whenever we are told something has moved. Prices are United States amounts in USD; they change by country and over time, so the checkout screen is always the authority over anything written here. Where a feature is in beta, such as the video creator or AI Phone Call, we say so rather than presenting it as settled.
If you spot a gap, the fastest fix is an email with the page URL and what the screen says now. We date every page we revise.
Age and content
This site discusses an adults-only service and is intended for readers aged 18 or over, or the legal adult age where they live. We do not host generated companion media beyond the illustrative profile images on these pages, and we do not accept user-submitted images of any kind. Unsolicited attachments are deleted unread.
Where to start instead
Most questions we receive are already answered on the site: the feature panels cover chat, voice, images and video, the token section explains what the monthly allowance pays for, and the character creator walkthrough covers custom builds. Our handling of visitor data is described in the privacy policy.